CUSTOMER SUPPORT
FAQ'S
ORDERS
ORDER STATUS
You can view the status of your order in 'Your Account' by logging into my website via the profile icon. This will allow you to monitor the progress of any orders you have placed. Please note, you may not be able to view your order status while it is being updated.
MISSING ITEM
If you believe an item is missing, please contact our Customer Service team by filling the contact form with the order number and the missing item details. I will resolve the issue for you as quickly as I can.
CAN I CHANGE OR UPDATE MY ORDER?
Unfortunately due to system constraints, I'm unable to make any changes to your online order once it has been placed. This includes updating the address, cancelling the order and changing the delivery service. In the event the incorrect delivery address has been provided, please contact my Customer Service team promptly and they will attempt to redirect with Australia Post once your order has been dispatched. Please note, redirections are not guaranteed and your order may be delivered to the original address provided. I'm unable to refund or replace orders for unsuccessful redirections.
DELIVERY
ORDER TRACKING
When your online purchase is complete, you will receive emails containing your order confirmation and delivery details. Please ensure that my emails are not filtered to spam. I will also provide you with a link that will allow you to track and trace the status of your delivery at any time. If your tracking information hasn't updated over 3 business days, please contact my Customer Service team so that I can investigate your delivery further.
AUTHORITY TO LEAVE
I do not offer an Authority to Leave option. All deliveries will require a signature.
MULTIPLE DELIVERIES
If you have placed an order with multiple items, depending on the quantity these items may be delivered separately under different tracking numbers. Each time your order is split, you will receive email notifications. For further information regarding your split order, you can log into 'Your Account' to view live status updates.
RETURNS
RETURNS POLICY
Unfortunately I'm unable to offer change of mind returns or exchanges due to art pieces that have been specifically made to order. Please note my returns policy also applies to original art pieces due to the nature and precondition of the product. I apologise for any inconvenience caused.