WHAT PERSONAL INFORMATION DO I COLLECT?

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The personal information I collect is generally limited to:

• business information;

• credit card or direct debit details;

• name and contact details;

• opinions; and

• any communications I have with you.

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However, I may also collect:

• sensitive information with your consent, such as information about your membership of professional or trade associations or philosophical beliefs;

• financial information; and

• information about how you use my website, including information collected through third-party services.

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HOW DO I COLLECT YOUR PERSONAL INFORMATION?

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The primary way I collect personal information is when you provide it directly to me. You may do this by completing forms on my website, such as sign-up, inquiry, or intake forms. You may also provide information through phone calls, the contact form on my website, or social media platforms. In some circumstances, I may collect information from a person who referred you or from other individuals or organizations where appropriate.

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I appreciate hearing from you and am committed to keeping your information safe and secure.

I also use cookies on my website. Cookies are small pieces of data that help my website function more effectively. They may identify you and track the pages you visit, helping me improve website performance, enhance security, and provide a better user experience. Cookies may also allow you to use the website more conveniently without repeatedly entering the same information.

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At times, personal information may also be collected through third-party services such as Google

Analytics, Meta Pixel (Facebook Pixel), or similar technologies. These third parties may use cookies, web beacons, and related technologies to collect information about your browsing activities and interactions with my website.

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WHY DO I COLLECT YOUR PERSONAL INFORMATION?

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I collect personal information in order to:

• communicate with you regarding your inquiries;

• send you news, updates, or marketing communications if you have subscribed (you may unsubscribe at any time);

• operate my business and enable your use of my website, products, and services; and

• comply with legal and regulatory obligations, including record-keeping requirements where applicable.

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I may also collect personal information to analyze and improve my business operations, enhance my website, and improve your overall experience. This information may be used for statistical analysis, website traffic monitoring, and customization of content and advertising.

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Opting Out

You may opt out of certain forms of data collection and use by adjusting your privacy settings or using available opt-out tools.

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To opt out of Google Analytics tracking, visit:
https://tools.google.com/dlpage/gaoptout

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To manage your Meta (Facebook) advertising preferences, visit the Meta Help Center and review your advertising settings.

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Where I collect financial information, I use it solely to facilitate payment for products and services. Access to this information is restricted to those who require it for legitimate business purposes. Financial information is retained only for as long as necessary.

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I use SSL encryption and other security measures to protect information submitted through my website. Financial information is encrypted where applicable, and I do not retain unnecessary payment details. Payment processing may be handled by trusted third-party payment providers and financial institutions.

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WHEN DO I DISCLOSE YOUR PERSONAL INFORMATION?

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I take reasonable precautions to ensure your personal information remains secure. Access is restricted to authorized persons, and information is retained in accordance with applicable legal requirements. When personal information is no longer required, it is securely deleted or destroyed.

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I generally do not disclose your personal information unless:

• you have provided consent;

• disclosure is required or authorized by law; or

• disclosure is reasonably necessary to provide products or services to you.

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This may include circumstances where I reasonably believe there is a serious threat to the life, health, or safety of any person, or where disclosure is required by a court order or another legal obligation.

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In some cases, I may share information with trusted third-party service providers, including providers of analytics, data storage, payment processing, website hosting, marketing, or advertising services. I make reasonable efforts to ensure these providers comply with applicable privacy and data protection laws.

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You may opt out of certain forms of third-party data collection by adjusting your privacy settings or using available opt-out mechanisms.

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HOW CAN YOU ACCESS, CORRECT, OR DELETE YOUR INFORMATION?

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If you would like to access, correct, update, or request deletion of your personal information, please complete the contact form available on this website.

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I will respond to reasonable requests as soon as practicable, except where I am legally required or permitted to retain certain information.

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If you have concerns about the way your personal information has been handled, you may also submit your concerns through the contact form.

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If you are located in Australia and are not satisfied with the outcome of your request, you may contact the Office of the Australian Information Commissioner (OAIC) through their official complaint process.

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ADDITIONAL PROVISIONS FOR EUROPEAN ECONOMIC AREA (EEA) AND UK RESIDENTS

 

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have rights under the General Data Protection Regulation (GDPR) or the UK Data Protection Act 2018.

I act as a data controller in relation to the personal information collected through this website and related services.

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I will only process personal information where I have a lawful basis to do so, including:

• where you have provided valid consent;

• where processing is necessary to perform a contract with you;

• where processing is required to comply with legal obligations; or

• where processing is necessary for legitimate business interests that do not override your rights and freedoms.

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As an EEA or UK resident, you may have rights including:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to object;

• the right to restrict processing;

• the right to erasure ("right to be forgotten");

• the right to data portability; and

• the right not to be subject solely to automated decision-making.

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If you wish to exercise any of these rights, please submit your request through the contact form available on this website.

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You may also unsubscribe from marketing communications at any time by using the unsubscribe link included in those communications.

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In certain circumstances, I may continue to process personal information after consent has been withdrawn where another lawful basis applies, including compliance with legal obligations or the protection of legitimate business interests.

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I take appropriate technical, organizational, and security measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

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Where personal information is transferred outside the EEA or the United Kingdom, I take reasonable steps to ensure that appropriate safeguards are in place and that personal information receives an adequate level of protection.

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THANK YOU

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Thank you for trusting me with your personal information. I am committed to handling it responsibly, protecting it appropriately, and using it only for legitimate purposes consistent with this Privacy Policy.